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Policies & Procedures

Our Policies

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Listed in this section are our policies concerning credit, accounts, returns and other things we do in the regular course of business.  If you have any further questions please call our office at 207-622-7400.
 

Credit Account Policy

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Lapointe Lumber offers credit accounts to the construction trade and to the general public.

The accounts are what we term '30 day accounts'. We close the books on or around the 25th of each month. Statements and invoices are sent out and all bills are due and payable by the 10th of the following month.

We do not offer 'revolving' type accounts where only a certain amount of the total bill is due each month until it is paid. If you would like that type of payment plan, we suggest that you should use the services of a bank, credit union or some other financial institution.

Applying for Credit

Please fill out and return either a consumer or contractor credit applications.  You can come in to the office to get the right credit application or call the office at 622-7400 and we can mail or fax it to you.

A contractor credit application requires a personal guarantee also.

You can also download a pdf of the application by clicking the appropriate line below.

Download to fill out: Personal Credit Application

Download to fill out: Contractor Credit App and Guarantee

We will check out the credit application with the appropriate credit bureau.  This process can take a couple of days.

If your account is approved we will send you a letter to inform you when your account will be opened.

Read more: Credit Account Policy

 

Return Goods Policy

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It has always been Lapointe Lumber's policy to server it customers as best it can in a manner consistent with good business practices.  Due to the tremendous amount of material we handle each year we have established the following policies.

  1. No returns after 30 days.
  2. All claims and returned good must be accompanied by this invoice.
  3. Materials must be resalable.
  4. Non stock material ONLY WITH PRIOR APPROVAL at a 20% or more handling charge.

Returns we will not accept

  1. Non stock assembled goods that are not returnable to the factory, either prior to or after shipment from the factory.
  2. Goods not purchased from Lapointe Lumber
  3. Discontinued items.
  4. Goods in non-salable condition
  5. Gypsum products or open cartons of any products

Goods a customer wishes to return must first be inspected by a Lapointe Lumber representative to determine their condition and reason for return.

Lapointe Lumber drivers are not to pick up any material for return unless they have a written authorization with them for such a pick up.

Read article about arranging for Material Delivery Pickups.

 

   

Check Acceptance Policy

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We accept personal checks with proper ID containing name, street address, city and state along with phone number, drivers license number and date of birth.

No out-of-state checks or 2 party checks will be accepted without special approval from the office.

If a check is returned to us from the bank we will vigorously pursue collection for the check, including taking it to the authorities for collection. 

A $20.00 fee will be accessed for NSF checks.